REFUND, SHIPPING & RETURNS POLICY

Last Updated: September 5, 2026

At Rigolet’s Spice Company, we take pride in making and shipping hot sauce we think you’ll love. Because our products are food items, we have a few specific policies regarding orders, shipping, returns, and refunds.

By placing an order through our website, you agree to the terms below.

1. ORDER PROCESSING

Orders are typically processed within [1–3 business days] after they are placed.

Orders are not normally processed, shipped, or delivered on weekends or major holidays.

During product launches, holidays, promotions, or periods of unusually high order volume, processing times may be slightly longer.

If there is a significant delay with your order, we will make reasonable efforts to contact you using the information provided at checkout.

2. SHIPPING

We currently ship orders to [United States only / list countries served].

Available shipping options and estimated delivery times will be displayed during checkout.

Shipping times are estimates and are not guaranteed. Once an order has been shipped, delivery times may be affected by the carrier, weather, holidays, incorrect addresses, or other circumstances outside our control.

Rigolet’s Spice Company is not responsible for delays caused by the shipping carrier.

Incorrect or Incomplete Addresses

Please carefully review your shipping information before submitting your order.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, the customer may be responsible for additional shipping charges required to resend the order.

3. DAMAGED SHIPMENTS

We package our products carefully, but occasionally things happen during transit.

If your order arrives damaged, please contact us within [48 hours / 5 days] of delivery.

Please include:

• Your order number
• A description of the damage
• Photos of the damaged product and packaging

Photos help us document the issue and determine the best way to resolve it.

Depending on the circumstances, we may replace the damaged product or issue an appropriate refund.

4. WRONG OR MISSING ITEMS

If you receive the wrong product or an item is missing from your order, please contact us within [5 days] of delivery.

We will review the order and work with you to correct the issue.

5. RETURNS

Because Rigolet’s Spice Company sells food products, we generally do not accept returns of opened or unopened hot sauce products.

For food safety reasons, we cannot accept products that have been returned after leaving our facility.

If there is a problem with your order, however, please contact us. We want you to have a great experience with Rigolet’s Spice Company and will review issues on a case-by-case basis.

6. REFUNDS

If a refund is approved, the refund will generally be issued to the original payment method used to place the order.

Please allow [5–10 business days] for your financial institution to process the refund after it has been issued.

Original shipping charges are generally non-refundable unless the refund is being issued because of an error on our part, a damaged shipment, or another circumstance determined by Rigolet’s Spice Company.

7. ORDER CANCELLATIONS

We work to process orders quickly, so cancellation requests must be submitted as soon as possible after placing an order.

Once an order has been processed or shipped, we may be unable to cancel it.

If you need to request a cancellation, contact us at [Email Address] and include your order number.

8. HEAT LEVEL & PRODUCT PREFERENCES

Our hot sauces are made with real peppers and ingredients selected for their flavor and character. Heat levels and flavor preferences are subjective.

We cannot offer refunds or exchanges simply because a product is hotter, milder, spicier, or different from what a customer expected.

If you're unsure which sauce is right for you, we're always happy to help you choose before placing your order.

9. GIFT ORDERS

If you are sending Rigolet’s Spice Company products as a gift, please make sure the recipient's shipping information is correct at checkout.

We are unable to guarantee delivery when an incorrect or incomplete shipping address is provided.

10. CONTACT US ABOUT YOUR ORDER

If you have a question or problem with your order, please reach out to us:

Rigolet’s Spice Company
Lacombe, LA
Email: info@rigolettspice.com
Phone: 985-807-8055

When contacting us about an order, please include your order number so we can assist you as quickly as possible.